SHIPPING INFORMATION
At XTouchStore, we prioritize providing our customers with an exceptional shopping experience. One of the key aspects of this is our fast and reliable shipping services. We understand how important it is for you to receive your love dolls promptly, which is why we have partnered with trusted shipping carriers to ensure that your order reaches you swiftly and safely. Every item is expertly packed to guarantee that it arrives in perfect condition. Our team takes great care in assembling your order, using high-quality materials to protect it during transit. This meticulous packaging also ensures that your purchase is discreet, allowing you to shop with confidence.
THE SHOPPING PROCESS
FREE SHIPPING
- All sex dolls are FREE shipping for worldwide customers. Some countries have very strict laws prohibiting the purchase or possession of sex dolls. Make sure your country allows the purchase of sex dolls.
- For customers in the United States, United Kingdom and Europe, we have prepaid all costs, including shipping and duties, and you do not need to pay anything more.
- For customers from other countries, we cannot prepay import taxes, but we can share 50% of them for you (maximum $150), and we are responsible for liaising with the import customs to ensure a smooth transportation process. Usually, you have to pay around $150 in total.
DISCREET SHIPPING
Your Privacy is Our Priority
We ensure that all of our sex dolls are shipped in a manner that respects your confidentiality. With us, your discretion is upheld right from the moment you place your order.
Covert Packaging for Ultimate Discretion
All deliveries are made in a completely covert way. Each sex doll is packaged in a plain, unbranded brown box, leaving no room for assumptions about the contents inside.
Seamless Delivery Experience
When you order from us, the outer box lacks any labels or branding that could hint at its contents. This ensures that your privacy is fully protected throughout the entire delivery process.
PRODUCTION TIME
- Usually, it takes 3-5 weeks to produce a doll depending on different materials and different brands. We can expedite production for you as needed.
- Production time may be delayed during the holiday (The New Year Holiday, Christmas Day, The National Day, The Chinese Spring Festival, etc).
| BRANDS | PRODUCTION TIME |
| WM DOLLS | 15-20 Days |
| GALATEA DOLL | 20-25 Days |
| DOLL CASTLE | 15-20 Days |
| FIRE DOLL | 15-20 Days |
| Others | 20-25 Days |
SHIPPING TIME
- In-stock dolls: All in-stock items will ship between 2-3 business days after payment is received.
- Customized Dolls: Customized dolls will be shipped after production, please refer production time above. We also list the shipping time for customized dolls as below sheet.
- If you want to buy a sex doll in stock, please make sure you choose the sex dolls in the “IN STOCK” menu.
| Shipping Carrier | Country | Shipping Time |
| Fedex | USA | 8-12 Days |
| UPS | USA/Canada | 6-8 Days |
| UPS | Australia | 7-10 Days |
| UPS | European Countries | 15-35 Days |
| EUB Post Service | Global | 20-30 Days |