Damaged Products or Order Discrepancies:
At XTouch store, we are committed to delivering excellence. Each order undergoes a rigorous inspection, testing, and photographic documentation before it leaves our facility to ensure top-notch quality. If you find any discrepancies or damages upon receiving your order:
- Do Not Use the Product: We are unable to accept complaints for used products.
- Report Immediately: Within 24 hours of receiving the order, please contact our service team at service@xtouchstore.com with detailed photos of the issue.
- Prompt Assistance: Our dedicated team will thoroughly investigate the matter and respond swiftly. In most cases, we will send replacement parts for any broken or missing components in your order.
Returns:
The sex products are non-returnable due to potential safety risks associated with the product type, but if the item arrives damaged or defective, you may request a refund or replacement.
Order Cancellations:
Dolls (Produced by order)
- Products are not shipped
- 100% refund within 24 hours.
- If an order is canceled after 24 hours we will charge 30% for the labor cost and refund the remaining 70% to you.
- Products are shipped
- The products are produced by order so the order can not be canceled.
Torso, Butts & Toys
- Products are not shipped:
- A 20% cancellation fee will be charged.
- If products are shipped:
- Order can not be canceled.
Note: Immediate shipment of in-stock dolls and sex toys means we cannot offer a 24-hour cancellation period for these products.
Doll Modifications After Order Placement:
We encourage you to review your order carefully before submission. Modifications are possible within the first 12 hours for a one-time fee of $79.00. Please email us at service@xtouchstore.com for modifications. After 12 hours, modifications cannot be accommodated due to the commencement of the manufacturing process24.