Money-Back Guarantee
When you choose XTouchStore, you’re not just purchasing a product; you are choosing peace of mind. We offer a 100% satisfaction guarantee on all of our products. This means that if things don’t go as planned, you have the reassurance that you can return your purchase for a full refund. Your satisfaction is paramount, and we are committed to ensuring that your experience is nothing short of exceptional.
We Guarantee
100% Authentic
As an authorized official sex doll reseller, we take pride in our ability to provide high-quality products from a range of esteemed manufacturers. Our status as an authorized distributor allows us to import sex dolls worldwide, ensuring that our customers have access to only the best options available on the market.
Best Quality
Before shipping, every doll is meticulously checked to identify any potential defects. This rigorous inspection process allows us to ensure that the dolls are not only visually appealing but also durable. We understand the importance of delivering products that stand the test of time, and our pre-shipping quality checks play a crucial role in accomplishing this goal.
Brand New
When you decide to purchase a sex doll, it’s essential to ensure that your expectations align with the product’s delivery. All sex dolls will arrive in a new and original condition, prepared to provide the experience that customers look for. This promise of quality is paramount, giving you peace of mind when making such a significant investment.
Factory Picture Before Shipment
we offer factory pictures as part of our commitment to customer satisfaction. By providing these images before shipment, we allow you to see exactly what you can expect, ensuring every detail meets your standards.If there is any mistake with your order (defects or wrong shipment) on receipt of your doll, we will fix it or replace it.
How Does The Money-Back Guarantee Work
Upon receiving your doll, it is crucial to conduct a thorough inspection from head to toe. To ensure a smooth process, take photos or videos during the unboxing. This not only helps in documenting the condition of your doll but also assists in any future claims if issues arise. It is vital to refrain from using the doll until the inspection is complete.
If you find that your doll is damaged or grossly different from the description provided, please contact our support team immediately with as much detail as possible, including clear photos and videos. Our team will work with you to diagnose the issue and provide compensation accordingly, which may include a replacement, partial refund, or full refund, depending on the degree of damage to the doll.
- Incorrect Dolls: When you receive the doll and you find it looks absolutely different from the factory pictures or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box ). We will report and check with our factory and shipping carrier, and arrange a new replacement for you.
- Damaged Dolls: You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depending on how severe the damage is. For slight damage, we will provide all the necessary kits to help you fix the item.
- Missing Package: If the tracking number shows your package is delivered but you didn’t receive anything, call UPS/FedEx and file a claim ASAP. Just in case, we add an adult signature service for most packages (exceptions may apply.)
The Situations that Not Covered By the Money-Back Guarantee
Minor defects are not considered damage and are not covered by our money-back guarantee. Minor blemishes include skin blemishes, scratches, marks, indentations, dents, micro-cuts, minor changes in the skin surface, loose or missing fingernails/toenails, loose or missing eyelashes, minor differences and inconsistencies with facial makeup, and/or body makeup. These blemishes can be fixed according to XTouchStore’s suggestions.
Finger & Toe Nails – The nails on the dolls may become loose during shipping or after you receive the package as we just use light glue to make sure nails can be removed by the buyer. If a nail falls off, just use our lash & nail glue to re-attach it.
Loose Eyelash – A protective eye mask (spongy) will be attached to the doll’s face to protect her eyes. Even if the eyelash falls off, you can re-attach it with our lash & nail glue by yourself.
Minor skin blemishes and slight changes in skin surface caused by the manufacturing process (such as injection sites and mold seam lines, scars on top of silicone heads, etc.) are not considered defects and are not covered by our money-back guarantee.
Minor damage caused by the courier/shipping company is easily repaired, such as minor scrapes on the skin, bent neck, etc. XTouchStore can provide assistance and repair tools. Customers should make reasonable repair attempts based on XTouchStore’s recommendations.
Handmade
All sex dolls here are handmade. Therefore, each doll is slightly unique, so there will be slight differences. You will receive photos of your doll before it is shipped from the factory. If the details are significantly different from your expectations, we will correct them at your request before the doll leaves the workshop. Please ensure that our email ([email protected]) is not blocked to receive our email information in time.
The doll’s facial makeup, areola color, vagina color, etc. will have slight differences due to different screen displays or manual makeup, etc., which is allowed. We have made our efforts to recreate the makeup made by the photographer in the picture. However, it’s not guaranteed to match 100%.
Please allow a slight 1-3cm difference due to manual measurement.
Heating and Moaning
Some manufacturers don’t cover this. So we recommend you purchase a heating blanket instead of a heating option. Please make sure the heating and moaning option works well on receipt of your doll. We don’t cover this if it disconnects while you use it.
User Damage
User damage – All of the dolls have been quality-checked before we ship them to you. When you use the doll, please take care. After you submit a damage report, if any damage is believed to have been caused by customer mishandling or negligence, the doll will not be covered under warranty. This includes hyperextension of the limbs, fracture of the skeleton, and tearing of the opening. We reserve the right to review the doll and assess the source of damage based on all information provided. The final decision will be at the sole discretion of XTouchStore.
Used Dolls
Sex dolls are extremely personal products. Any dolls that have been used will not be eligible under the guarantee. But we’ll do our best to suggest a fix for you.